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Winter Park Towel is now ARLU Home
Winter Park Towel Co. was started with a simple mission: to make luxurious, European-quality towels at an affordable price for all to enjoy. We carry on this mission, now as ARLU Home, with plans to expand out product collections and maintain our exceptional quality of home linens that we ourselves use and love.
New Name -- Renewed Inspiration
The ARLU Home brand was born from our CEO's family history in high end textiles. Named for his parents, Arthur and Lucile, the ARLU name was inspired by their love and commitment to luxury home linens. Arthur's career as a textile representative for various luxury brands throughout his adult life came home when he and Lucile decided to open a small linens store in , New York in the 1970's. Drawing from his years of knowledge and expertise in the field, they opened The Linen Tree and raised their three children until retiring years later.Fun fact: The 'home' in our logo is actually Lucile's handwriting from a love letter to her husband while he was traveling.
We offer FREE standard shipping on all orders within the 48 contiguous United States. In-stock orders will be processed within 1 - 2 business days. Ground shipping to the Northeast can be delivered in as little as 1 - 2 days, while standard shipping to the West Coast is approximately 6 - 7 business days. We will always do our best to ship items as quickly as possible, and you will receive an email with tracking information as soon as it is available. If you need your item(s) by a specific date, expedited shipping is available for most products, please call us for additional information.
For orders shipping to Hawaii, Alaska, Puerto Rico, and other US Territories, please call us at 866-352-4522 or email us at firstname.lastname@example.org for additional information and shipping rates. Depending on the size and weight of your order, you may still qualify for free standard shipping.
If you want your order expedited shipping, we are happy to assist you. Please call us at 866-352-4522 or email us at email@example.com for logistic coordination and rates.
We can ship your order to a PO Box. To get your order sent to a PO Box, the product(s) will first ship to our warehouse in Connecticut (from the manufacturer), and then we will ship your item(s) to your PO Box. Note: this extra shipping and handling may extend the length of time it takes to receive your items. If you wish to expedite this process, you can provide an alternate address that can accept UPS or FedEx packages.
We know that purchasing luxury fine linens are an investment. That's why we take great care in helping you with every purchase down to the last detail. We are available to speak with you and offer advice on everything from pricing to color to fabric choice. We also provide complimentary fabric swatch samples and unlimited follow up consultation. The entire Fine Linen and Bath team is committed to helping you make a purchase you'll love for years to come.
We also understand that, despite our best efforts, things occasionally don't work out and items need to be returned or exchanged. We are here to help with that as well. If you are not fully satisfied with your new item please call us within 30 days of receipt so we can personally assist you.
If you would like to exchange your item for another style or color, please call us and we will be happy to assist you with your request.
If any item is damaged upon receipt please notify us immediately and we will make arrangements for a replacement. If your return is a result of an error in the manufacturing process, you will be refunded all costs including shipping and handling. You will be also be refunded in full or have the item replaced and shipped at no cost if your return is the result of manufacturer error.
If an incorrect item was shipped in error we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.
Once the returned item(s) have been received and inspected, a full refund will be issued, less the original outbound shipping expense paid by Fine Linen and Bath. All returned merchandise must comply with the following guidelines.
At Fine Linen and Bath, one of our favorite things to do is say "yes." There are times, however, when the bespoke pedigree of our products dictates that we cannot accept their return.
Unless items are defective or incorrect, customers are responsible for all return shipping costs. Fine Linen and Bath is not responsible for any items lost or damaged during return transit. We recommend that you ship and insured you items for the full purchase price by a traceable carrier (e.g. UPS, USPS or FedEx).
Fine Linen and Bath will inspect all returned merchandise. If we find it does not comply with the standards outlined above, we will return it to you without a refund. If the item is in good condition as per the (above) instructions, we will refund you the purchase price within 5 - 7 business days.
In order to initiate a return or exchange please call us at (866) 352-4522 so we may personally assist you.
Once your order has shipped you will be emailed with tracking information that will give the estimated delivery date. If you suspect your order was delivered incorrectly or stolen, or if your package arrives damaged, it is the customer's responsibility to contact Fine Linen and Bath via phone or email within 20 days of shipment in order for us to create a case with the carrier. Beyond this time period, Fine Linen and Bath is not responsible for lost or damaged shipments and the customer must contact the carrier directly.
Top quality towel, and excellent service. Thank you.
Thank you for your 5-star review Brian. We are happy to know you love your Winter Park Royal Supima Bath Towel.
Should you need any assistance from either myself or my team, please do not hesitate to let me know.
Thank you for shopping with us.
Second set. First was over 16 years ago and still incredible. Just thought it was time to replenish. Bouts the bath sheets this time and I still believe this is the most luxurious and absorbent towel I have ever owned. I cannot emphasize enough there is no better bath towel out there buy them and you’ll see. I know my high end products and this is the best.
Very happy with the WP towel set after doing way too much research! Mary was a pleasure to deal with, insisted we only order one towel before ordering set to make certain we would be happy . . . and we are!
I have only had them for 2 weeks I washed them twice before I started Never had anything like it pretty awesome hopefully I'm saying the same thing and 6 months to a year I really love the fact they're American made The fabric loops are pretty cool for the smaller towel but I never put the big bath sheet on that Very soft and absorbent they do take a little bit to dry
I ordered 2 sets of towels and hand towels. I LOVE them. I would of ordered hand wash cloth but I couldn't afford along with what I did purchase.