Shopping for fine bed, bath and table linens is an intensely personal experience. We know how carefully you choose linen for your home. But with online shopping now the norm, personal service is increasingly rare. Fine Linen and Bath's online store sets itself apart by delivering a concierge service with tailored product recommendations; design consultations; and complimentary swatch samples.
We are here to bridge that gap. At Fine Linen and Bath, it is our absolute mission to offer an in-store experience with the convenience of shopping online.
Shopping for luxury linen has historically been a hands-on endeavor. You'd spend hours in a specialty boutique or upscale department store perusing samples; receiving assistance from floor staff; and benefiting from expert guidance while choosing colors, styles, and fabrics for your home.
Today, the time demands of our busy lives -- and the convenience of the Internet -- have changed that scenario for many of us. The world's most desirable linens can now be conveniently purchased online and delivered right to your door. Unfortunately, this creates a challenge for shoppers, who don't receive the same personal assistance and guidance they would face-to-face in a store. Furthermore, computer screens don't always accurately display color and style choices, which can create additional guesswork for buyers.
Since our founding in 2004, we've dedicated ourselves to delivering the concierge shopping experience you deserve in an easy-to-navigate online environment. You can access a vast array of bedding, bath, table linens and accessories from the world's premier brands and browse to your heart's content.
When you need answers, consultation, or help narrowing your choices, our team of expert design consultants is here to help. We get to know you and offer suggestions tailored just for you. We'll help you make the right buying decisions for your style, budget and design goals. We want you to love your new sheets, towels, table linens, or accessories just as much as we do.
Here's just a preview of what you can expect when you shop with Fine Linen and Bath:
Our design team wants to talk to you. Designers are on call to discuss options no matter the purchase size. Feel free to call us at (866) 352-4522 and ask for help.
We offer a complimentary design service. Clients are invited to photograph their rooms and send the images to us so that we can make specific recommendations based on what we see.
Our design team are experts in luxury linens. They are trend spotters who are intimately familiar with the products, manufacturers, and trade showrooms. They know the inventory because they made the decision to stock it.
We offer complimentary fabric swatches for clients to review before purchasing. This allows you to see and feel the fabric and evaluate the color in person and in the context of your home, removing the guesswork and minimizing the need for exchanges. We've even gone so far as to cut up a $1,000 sheet set to make a swatch for a client to review!
We are adept with technologies such as Zoom and FaceTime to interact and show merchandise to clients, allowing us to collaborate in a "virtual showroom."
We are committed to offering the easiest, most convenient online shopping experience to everyone. At Fine Linen and Bath, we cater to a wide range of clients:
Whether you're new to the world of fine linens and looking to learn more, or an experienced buyer of luxury home textiles, you can expect the same level of excellent, personalized service. Of course, we would love you to choose some of our wonderful products for your home. But our bigger goal is to earn your trust and build a relationship you can count on over time. That is why we will always operate with absolute transparency and work to get you the very best value. We realize that luxury linen is an investment, and we want you to be beyond thrilled with your choices.
We hope you'll become part of our loyal, long-term clientele... the customers that give us a 4.9/5 overall satisfaction rating, recommend us to friends and associates, and buy from us time and again.
With a decade of experience in the world of luxury linen—most recently as head of Mulberry Park Silks for 4 years—Erika Smith (formally Cellupica) is ideally suited to take the reins as brand manager of our flagship property, Fine Linen and Bath. And our clients are indeed fortunate to have her in this role. Erika’s passion for luxury linen is rivaled only by her dedication to excellent customer service. From the initial point of client contact through the delivery of even the most elaborate custom order, Erika is the consummate professional. She guides our clients every step of the way with product introductions, personalized recommendations, answers, and solutions. “One of the most rewarding parts of my job is cultivating long-standing relationships with both our clients and the many luxury textile and accessory vendors in the Fine Linen and Bath stable of brands,” she said. “Your home—particularly intimate spaces such as your bed and bath—should be a sanctuary serenity, and comfort. It is truly a privilege to work with our clients to create blissful spaces of beauty, luxury, and wellness.” In everything she does, Erika won’t settle until you are absolutely delighted with your purchase from Fine Linen and Bath. Feel free to contact her any time via phone or email, and look for her regular insights on the Fine Linen and Bath blog .
Helena joined Fine Linen and Bath in 2022. She is our Associate Brand Manager and is responsible for managing our data management team; assisting with all aspects of customer service; and serving as the first point of contact for any clients visiting our showroom. Prior to joining Fine Linen and Bath, Helena worked in hospitality and event management on both the client and service side. She enjoys supporting our clients through their purchasing process with her every growing knowledge of design, and is diligently growing her expertise with our many luxury brands.
Kassi came to Fine Linen and Bath in February 2019 after a decade in the Real Estate business, where she honed her love for decorating and design. She is our Order Manager. Every order that comes into FL&B passes through Kassi before being placed with our different vendors or sent to the warehouse for shipping. She is a core team lead specializing in the Abyss & Habidecor. She enjoys the challenge of helping clients find exactly the products and colors they need to realize their design goals, and is known for her innovative ideas and creativity.
Kendra came to Fine Linen and Bath in 2011 after a career in the wellness industry, with a strong background in customer service, technology, and training. She is the Brand Manager for the Mulberry Park Silks and Heritage Park product lines. She is passionate about educating her clients; and is uniquely skilled with asking the necessary questions to help every customer find their perfect product.
Our passion for luxury textiles is rivaled only by our passion for people... so let's connect. Visit us online at www.flandb.com; follow us on Facebook or Twitter, or Instagram, or -- better yet -- go old school and pick up the phone and call us at (866) 352.4522. We're ready to meet you and eager to welcome you into the Fine Linen and Bath family.
See what people are saying about Fine Linen and Bath, click to read our Customer Reviews.
