Returns & Exchanges Policy
FLandB.com | Fine Linen & Bath - Returns and Exchanges Policy
After 15 days of receipt: No returns will be accepted.
FLandB.com | Fine Linen and Bath wants you to be fully satisfied with every item you purchase online and is committed to excellent customer service. If you are not fully satisfied, you may return or exchange unused merchandise in its original packaging within 15 days from when you received it. Additional restrictions may apply, please see below for return guidelines.
To receive a Return Authorization Number, please call us at (866) 352-4522 within fifteen (15) days of receipt of merchandise. No returns will be accepted without a RA#.
- All returns are subject to a 15% restocking fee (excludes items that are incorrect or defective).
- A 20% restocking fee will be applied to items that have been removed from the manufacture’s packaging.
Sale or Clearance Merchandise - No Refunds or Exchanges will be accepted on any sale/clearance or discontinued styles. All sales on these items are final.Returned merchandise must comply with the following condition guidelines:
Custom Made-to-Order Brands: All Products from the following brands are considered custom made-to-order and are ineligible for return or exchange, unless authorization has been given prior to purchase.
Custom ordered items such as custom sizing/colors, monograms, etc. cannot be cancelled once the order has been processed and are not returnable.
Down And Down Alternative:
All Pillows and Comforters (including any Down and Alternative Down items) are not returnable under any circumstances due to hygienic reasons. We encourage you to contact us for consultation prior to purchase if you have any questions on these items. Exchanges:
There will be a $15 exchange fee in place of the 15% restocking fee. Items must adhere to the same condition guidelines stated above.
Damaged or Incorrect Items:
If any item is damaged upon receipt please notify us immediately and we will make arrangements for a replacement. If an incorrect item was shipped in error we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.
Unless items are defected or incorrect, you are responsible for all return shipping costs. Fine Linen and Bath is not responsible for any items lost or damaged during transit. We recommend that you ship and insured you items for the full purchase price by a traceable carrier (e.g. UPS or FedEx).
FLandB.com | Fine Linen and Bath will inspect all returned merchandise and return it to you without a refund if item does not comply with our standards. If we find the item returned to be in good condition we will refund you the purchase price less any shipping and restocking fees within 5-7 business days. You will be refunded in full if the return is the result of a manufacturer error.