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Frequently Asked Questions

Ordering

The answer to this will vary based on where you live. First, rest assured that the Fine Linen and Bath sales team will never charge any unauthorized taxes. At this time, however, the majority of U.S states and the District of Columbia require us to collect state sales tax on any purchase you make from our online store.

We promise to do our best and we love a challenge! Contact our Customer Service team at 866-352-4522 or email us at orders@FLandB.com. We’ll get right to work checking availability.

Once you’ve placed an online order and received your order confirmation number, you will not be able to make changes on our website. To modify or cancel an order prior to shipment, please contact customer service at orders@FLandB.com or via phone at 866-352-4522. Please be advised that our goal is to process orders quickly, and we won’t be able to cancel or change your order once it has reached the shipping phase. For already-shipped orders, please consult our return policy. Note: all orders are charged at the time the order is placed to ensure a quick delivery. Note: Custom or Special orders cannot be returned. We also reserve the right to cancel any order due to pricing or availability.

At this time, promo codes cannot be used in combination with any other offers or on items in our sale/outlet section. Additionally, promo codes are not applicable to the Abyss & Habidecor Brands. If you're still having trouble applying a promo code, feel free to reach out to us at orders@FLandB.com.

Make sure you are logged into your account while shopping. When done shopping, please view your cart. From there, please "Selection option to use loyalty rewards". As long as you are logged in and have loyalty rewards available, they will be applied to your purchase. From there it is checkout as usual.

At this time, we can only accept one promotion per order. This includes promo codes, gift card codes, rewards, and site-wide promotions. We always suggest using the offer that gives you the best value! Please note that restrictions may apply on any codes.

Whoops! We’ve been there ourselves. If you forgot to add your promo code at checkout, please email us at orders@FLandB.com with your order number and offer details. We will work to find the best solution for you!

Shipping / Delivery

First, don’t panic. Many carriers mark items as delivered before they actually reach your doorstep. You may want to wait a day or so to see if your item arrives after receiving notice of delivery.

 

1.     Confirm the shipping address by checking your order confirmation

2.     Check your mailbox, door, or porch for a notice of attempted delivery.

3.     Carefully search your delivery location (mailbox, side doors, back doors, behind doors, doorman, garage, mailroom, receptionist).

4.     Check to see if anyone else accepted your delivery (family member, neighbor, office colleague)

5. Contact the carrier. You can reach them as follows: FedEx: 1-800-GO-FEDEX (1-800-463-3339) UPS: 1-800-PICK-UPS (1-800-742-5877) USPS (U.S. Mail): 1-800-275-87776) If you’ve tried all of these, but you still can’t resolve the issue, contact us for help with opening a claim.

We are here to assist! First, a bit of background: some items ship directly from our warehouse and others from our vendors. This means your order may arrive in multiple shipments. Additionally, any item or items on back order will be shipped immediately when available. This means it is quite common for a single “order” to arrive in multiple shipments. If you need assistance with timing or tracking of your items, please email orders@FLandB.com or call us at 866-352-4522.

In-stock orders will be processed and shipped. within 1 - 3 business days. Ground shipping to the Northeast can be delivered in as little as 1 - 2 days, while standard shipping to the West Coast is approximately 6 - 7 business days. We will always do our best to ship items as quickly as possible, and you will receive an email with tracking information as soon as it is available. If you need your item(s) by a specific date, expedited shipping is available for most products. Call us at (866) 352-4522 or email at orders@FLandB.com for more information on expediting your order.

Orders shipping from the manufacturer will take 2 to 3 weeks, longer if it is a custom order.

If any item is damaged, notify us immediately (within ten days) and we will make arrangements for a replacement. If your return is a result of an error in the manufacturing process, you will be refunded all costs including shipping and handling. You will also be refunded in full or have the item replaced and shipped at no cost if your return is the result of manufacturer error. If an incorrect item was shipped in error we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.

Note: Please keep original packaging and all packing materials as well as the damaged item. Per our carriers’ requests, we may need additional information such as photographs of the damaged item(s) and exterior packaging.

My Account

Creating an account requires a password. If you do not have a password with us, please create an account at https://flandb.com/account/login If you forgot your password, please click on the "Forgot Password" link. If neither of these options are working, please contact us at 866-352-4522 or email orders@flandb.com and we will be more than happy to assist you.

Log into your account at www.flandb.com and you will be able to view your credits under "My Credits"

More

Yes! We invite qualified interior designers and architects to join our Design Trade Program. Among other benefits, you will have a dedicated Account Manager to assist and collaborate with your team and enjoy a 20% discount on all orders (pending your application approval, some brands may be excluded).

We are proud of our Price Match Promise. If you should notice any of competitors offering an item we sell at a more competitive price, please let us know and we promise to match it. Email us at orders@flandb.com or call us at (866) 352-4522 and we will provide you with a promo code to use or issue you a refund for the difference. Note: Price Match Promise excludes items on web from auction/flash sites or closeout/clearance/discontinued product websites.

Merchandise on the competitor site must be new merchandise.

We welcome all comments, suggestions, and ideas to make your online and in-store luxury linen shopping experience more enjoyable and efficient. Tell us how we can help by contacting Fine Linen and Bath at orders@FlandB.com. We would love to hear from you!

As our online customer, you can be assured that the security of the credit card and personal information you provide is of the utmost importance to us. 

·      All payment information including credit card-related data is considered and treated as confidential information. We utilize Secure Server Software (SSL) to encrypt all payment information, including names, address, and credit card numbers, so that it cannot be read as the information travels through the internet. 

·      FLandB.com only collects personally identifiable information about individuals when that information is knowingly provided, generally in connection with an online transaction. We may use the information you provide about yourself to respond to your inquiries about our products, offerings, and services, and to offer you other products we think you will find valuable.

·We will never sell or exchange information about our online or in-store customers to third parties.

Not to worry! We do not include any pricing details in the box containing your order. All billing information is communicated via email. If you'd like to add a personalized touch to your gift, you can choose to add a gift message at checkout.

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