Fine Linen & Bath
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Description
The Kendra Hand Knotted Wool Rug is part of Pine Cone Hill's Masterpiece Collection that draws from the rich heritage of traditional, Turkish Oushak rugs. Woven and hand-knotted by master weavers in India, every detail – from the intricate motifs down to the finest yarn – speaks to the unparalleled quality and artisan craftsmanship of these vintage-inspired rugs. The Kendra Sky Hand Knotted Wool Rug, a refined blend of olive, taupe, and sky blue, effortlessly captures the eye with its timeless, classic design. The soft yet captivating colors bring a touch of sophistication, making this rug a versatile piece that adds style and warmth wherever it goes.
Care Instructions:
Vacuum Regularly
Regular vacuuming and the occasional gentle shake should keep your rug in shipshape condition. Hand-knotted rugs with a sheared pile will shed some at first. Minimize shedding by using a low setting when vacuuming. Always use the standard floorhead and avoid rotating brushes. Use a low power setting when vacuuming the edges.
Rotate Often and Avoid Direct Sunlight:
We recommend occasionally rotating your rug to reduce wear and tear and help prevent fading. This is especially important if the rug is placed in a sunlit area.
Handle Loose Yarns:
It can be common for stray or loose yarn to pop up on your rug over time. Do not pull it; simply trim the longer yarn with scissors until it's even with the rug pile.
Clean Spills Immediately:
Blot spills immediately with a clean, dry white cloth or towel; do not rub. For spot cleaning, use a dye-free, gentle detergent solution mixed with cold water. Rinse and blot quickly to dry with a clean towel.
Use Furniture Pads:
Place furniture pads under heavy pieces to help prevent flattening and preserve the rug's pile.
Add a Rug Pad:
We highly recommend using a rug pad underneath your rug to help prevent slipping and stretching and to add comfort underfoot.
Professional Cleaning:
We recommend an annual professional cleaning to help keep your rug looking its best.
We want you to be completely satisfied with your rug choice. Due to the delicate nature of the Masterpiece Collection rugs, we will be happy to send you a large sample of this rug with a $50 deposit, which will be refunded to you when we receive the sample back. Please call us at 866-352-4522 if you are interested.
We know that purchasing luxury fine linens is an investment. That's why we take great care in helping you with every purchase, down to the last detail. We are available to speak with you and offer advice on everything from pricing to color to fabric choice. We also provide complimentary fabric swatch samples and unlimited follow-up consultations. The entire Fine Linen and Bath team is committed to helping you make a purchase you'll love for years to come.
We also understand that, despite our best efforts, things occasionally don't work out, and items need to be returned or exchanged. We are here to help with that as well. If you are not fully satisfied with your new item, please call us within 30 days of receipt so we can personally assist you.
In order to initiate a return or exchange, please first read below to ensure your item is eligible to be returned or exchanged. If you have any questions, please contact our team for assistance.
Begin a Return or Exchange Request
At Fine Linen and Bath, one of our favorite things to do is say "yes." There are times, however, when the bespoke pedigree of our products dictates that we cannot accept their return.
Once the returned item(s) have been received and inspected, a full refund will be issued. All returned merchandise must comply with the following guidelines.
If you would like to exchange your item for another style or color, please call us and we will be happy to assist you with your request.
If any item is damaged upon receipt, please notify us immediately, and we will make arrangements for a replacement. If your return is a result of an error in the manufacturing process, you will be refunded all costs, including shipping and handling. You will also be refunded in full or have the item replaced and shipped at no cost if your return is the result of a manufacturer's error.
If an incorrect item was shipped in error, we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.
Unless items are defective or incorrect, customers are responsible for all return shipping costs. Fine Linen and Bath is not responsible for any items lost or damaged during return transit.
We offer Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.
Fine Linen and Bath will inspect all returned merchandise. If we find it does not comply with the standards outlined above, we will return it to you without a refund. If the item is in good condition as per the (above) instructions, we will refund you the purchase price within 5 - 7 business days.
In order to initiate a return or exchange, please
click here and we will get back to you within one business day.
Once your order has shipped you will be emailed with tracking information that will give the estimated delivery date. If you suspect your order was delivered incorrectly or stolen, or if your package arrives damaged, it is the customer's responsibility to contact Fine Linen and Bath via phone or email within 20 days of shipment in order for us to create a case with the carrier. Beyond this time period, Fine Linen and Bath is not responsible for lost or damaged shipments and the customer must contact the carrier directly.
We offer FREE standard shipping on all orders over $100 within the United States. In-stock orders will be processed within 1 - 2 business days. Ground shipping to the Northeast can be delivered in as little as 1 - 2 days, while standard shipping to the West Coast is approximately 6 - 7 business days. We will always do our best to ship items as quickly as possible, and you will receive an email with tracking information as soon as it is available. If you need your item(s) by a specific date, expedited shipping is available for most products, please call us for additional information. *Please note Heritage Park Laundry & Le Blanc detergents do not qualify for free shipping.
For orders shipping to Puerto Rico, Alaska, Hawaii and other US Territories, please call us at 866-352-4522 or email us at orders@flandb.com for additional information and shipping rates. Shipment of oversized and/or heavy items such as comforters, pillows or bulk orders may incur additional fees.
If you want your order expedited, we are happy to provide you a quote. Please call us at 866-352-4522 or email us at orders@flandb.com.
We can ship your order to a PO Box. To get your order sent to a PO Box, the product(s) will first ship to our warehouse in Connecticut (from the manufacturer), and then we will ship your item(s) to your PO Box. Note: this extra shipping and handling may extend the length of time it takes to receive your items. If you wish to expedite this process, you can provide an alternate address that can accept UPS or FedEx packages.
