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Not an history of a successful business, but one of courage, resilience, unity and love. Love for what you do and what you believe in.
Graccioza is part of the company Sorema: a manufacturer of innovative bath textiles since 1974 with more than 40 years of tradition and know-how in the textile industry.
With a very small team but a huge passion, drive and creativity the company founders, Manuel Relvas and his son, Duarte, started producing bath rugs in 1975. It didn’t take long until the products started being recognized worldwide by its quality and design.
Since then, product development and design became Graccioza’s motto, with collections growing into a wide range of products. The original bath rugs have been complemented by other textiles for the bathroom, specifically a linen of premium towels, bathrobes and mats.
Today, Graccioza is a third-generation family business, continuously evolving and innovating. Their DNA, distinctive design based on high-end materials and special manufacturing processes, is sustained by a great workforce and represent the common thread between the past, present and future Graccioza collections.
Graccioza bath linens are custom ordered from Portugal and ship in 2-3 weeks. Certain colors and styles, such as White Egoist and Long Double Loop may be stocked at our CT store and available for immediate shipping. We welcome you to contact us to check stock availability if you are looking for linens that will ship quickly.
We offer FREE standard shipping on all orders within the 48 contiguous United States. In-stock orders will be processed within 1 - 2 business days. Ground shipping to the Northeast can be delivered in as little as 1 - 2 days, while standard shipping to the West Coast is approximately 6 - 7 business days. We will always do our best to ship items as quickly as possible, and you will receive an email with tracking information as soon as it is available. If you need your item(s) by a specific date, expedited shipping is available for most products, please call us for additional information.
For orders shipping to Hawaii, Alaska, Puerto Rico, and other US Territories, please call us at 866-352-4522 or email us at firstname.lastname@example.org for additional information and shipping rates. Depending on the size and weight of your order, you may still qualify for free standard shipping.
If you want your order expedited shipping, we are happy to assist you. Please call us at 866-352-4522 or email us at email@example.com for logistic coordination and rates.
We can ship your order to a PO Box. To get your order sent to a PO Box, the product(s) will first ship to our warehouse in Connecticut (from the manufacturer), and then we will ship your item(s) to your PO Box. Note: this extra shipping and handling may extend the length of time it takes to receive your items. If you wish to expedite this process, you can provide an alternate address that can accept UPS or FedEx packages.
We know that purchasing luxury fine linens are an investment. That's why we take great care in helping you with every purchase down to the last detail. We are available to speak with you and offer advice on everything from pricing to color to fabric choice. We also provide complimentary fabric swatch samples and unlimited follow up consultation. The entire Fine Linen and Bath team is committed to helping you make a purchase you'll love for years to come.
We also understand that, despite our best efforts, things occasionally don't work out and items need to be returned or exchanged. We are here to help with that as well. If you are not fully satisfied with your new item please call us within 30 days of receipt so we can personally assist you.
If you would like to exchange your item for another style or color, please call us and we will be happy to assist you with your request.
If any item is damaged upon receipt please notify us immediately and we will make arrangements for a replacement. If your return is a result of an error in the manufacturing process, you will be refunded all costs including shipping and handling. You will be also be refunded in full or have the item replaced and shipped at no cost if your return is the result of manufacturer error.
If an incorrect item was shipped in error we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.
Once the returned item(s) have been received and inspected, a full refund will be issued, less the original outbound shipping expense paid by Fine Linen and Bath. All returned merchandise must comply with the following guidelines.
At Fine Linen and Bath, one of our favorite things to do is say "yes." There are times, however, when the bespoke pedigree of our products dictates that we cannot accept their return.
Unless items are defective or incorrect, customers are responsible for all return shipping costs. Fine Linen and Bath is not responsible for any items lost or damaged during return transit. We recommend that you ship and insured you items for the full purchase price by a traceable carrier (e.g. UPS, USPS or FedEx).
Fine Linen and Bath will inspect all returned merchandise. If we find it does not comply with the standards outlined above, we will return it to you without a refund. If the item is in good condition as per the (above) instructions, we will refund you the purchase price within 5 - 7 business days.
In order to initiate a return or exchange please call us at (866) 352-4522 so we may personally assist you.
Once your order has shipped you will be emailed with tracking information that will give the estimated delivery date. If you suspect your order was delivered incorrectly or stolen, or if your package arrives damaged, it is the customer's responsibility to contact Fine Linen and Bath via phone or email within 20 days of shipment in order for us to create a case with the carrier. Beyond this time period, Fine Linen and Bath is not responsible for lost or damaged shipments and the customer must contact the carrier directly.
Towels are exactly as imaged... beautiful! Love the hanging loop!
Thank you for sharing your very nice review Craig.
We are happy to know you love your Graccioza Venice Bath Towels and Rug especially the loop.
Should you need any assistance from us, please let me know.
These are the perfect combination for the new rustic modern look in our new home. Many compliments on colors and how they look with the new color theme in our new home. Love them and great company to make purchase with. Outstanding service.
Thank you for your amazing review Randall.
We are so happy to hear your Graccioza Venice Bath Towels was a perfect choice for your rustic modern look.
It was our pleasure to be of service.
Please let me know if you need further assistance.
These towels are so pretty and soft. Just the right splash of colors for my newly remodeled bathroom.
Thank you for your lovely review Jane.
We are pleased to know you were assisted well by our team. Congratulations on your newly remodeled bathroom. Great that your new Graccioza Venice Bath Towels and Rugs work well with it.
Please do not hesitate to reach out should you have any questions for us.
Thank you for shopping with us.
I ordered some Graccioza items for my new apartment. After another retailer was unable to provide updates I cancelled and reordered with Fine Linen and Bath. I was treated so well by Fine Linen and Bath. The order arrived sooner than expected and I love them. Fine Linen and Bath has proven themselves the best in the market and earned all of my future business.
Hi T I.
Thank you for your very nice review.
We are happy to hear you were assisted well and your order was delivered quickly. Great to know you love your Graccioza items and we look forward to doing business with you again.
Should you have any questions for us, please do not hesitate to let me know.
Thank you for shopping with us.
These are so pretty in my updated bathroom! I had a great experience with Fine Linen and Bath.
Thank you for choosing Fine Linen and Bath.
We appreciate your 5-star review on the Graccioza Venice Bath Towels and Rugs.
Please let us know if you have any questions.
Fine Linen and Bath Team