FREE Shipping within the United States

We offer FREE standard shipping on all orders over $100 within the United States. In-stock orders will be processed within 1 - 2 business days. Ground shipping to the Northeast can be delivered in as little as 1 - 2 days, while standard shipping to the West Coast is approximately 6 - 7 business days. We will always do our best to ship items as quickly as possible, and you will receive an email with tracking information as soon as it is available. If you need your item(s) by a specific date, expedited shipping is available for most products, please call us for additional information. *Please note Heritage Park Laundry & Le Blanc detergents do not qualify for free shipping.

Shipping Alaska, Hawaii, Puerto Rico, and other US Territories

For orders shipping to Puerto Rico, Alaska, Hawaii and other US Territories, please call us at 866-352-4522 or email us at orders@flandb.com for additional information and shipping rates. Shipment of oversized and/or heavy items such as comforters, pillows or bulk orders may incur additional fees. 

Expedited Shipping

If you want your order expedited, we are happy to provide you a quote. Please call us at 866-352-4522 or email us at orders@flandb.com.

Shipping to a PO Box

We can ship your order to a PO Box. To get your order sent to a PO Box, the product(s) will first ship to our warehouse in Connecticut (from the manufacturer), and then we will ship your item(s) to your PO Box. Note: this extra shipping and handling may extend the length of time it takes to receive your items. If you wish to expedite this process, you can provide an alternate address that can accept UPS or FedEx packages.

We know that purchasing luxury fine linens is an investment. That's why we take great care in helping you with every purchase, down to the last detail. We are available to speak with you and offer advice on everything from pricing to color to fabric choice. We also provide complimentary fabric swatch samples and unlimited follow-up consultations. The entire Fine Linen and Bath team is committed to helping you make a purchase you'll love for years to come.

We also understand that, despite our best efforts, things occasionally don't work out, and items need to be returned or exchanged. We are here to help with that as well. If you are not fully satisfied with your new item, please call us within 30 days of receipt so we can personally assist you.  

How to Return or Exchange

In order to initiate a return or exchange, please first read below to ensure your item is eligible to be returned or exchanged. If you have any questions, please contact our team for assistance. 

Begin a Return or Exchange Request

Items that are Not Returnable or Exchangeable

At Fine Linen and Bath, one of our favorite things to do is say "yes." There are times, however, when the bespoke pedigree of our products dictates that we cannot accept their return.

• Custom-made-to-order items include bedding, bath robes, bath accessories, custom bath towels and rugs, custom-size rugs, table linens, or custom color items.
• The following brands are ineligible for returns/exchanges:  Celso de Lemos, Home Treasures, Mike + Ally, Nest, and SDH.
• Fabric by the Yard
• Monogrammed Items
• Down and Down Alternative Items. Due to hygiene standards and regulations, Pillows and Comforters (including any Down and Alternative Down items) are not returnable under any circumstances. We encourage you to contact us for consultation prior to purchase if you have any questions on these items.
• Sale and Clearance Merchandise. As noted, all sales are final.

Returns

Once the returned item(s) have been received and inspected, a full refund will be issued. All returned merchandise must comply with the following guidelines.

• The manufacturer's original packaging must be included with all returns, and all original tags must be attached to the product and in a shipping vessel to protect the product. Things like packaging wrap and saran wrap are not safe enough. If this method is used, any damaged items will not be refunded or sent back to you. 
  
• Items must not have been used, washed, or altered in any way.
• Items must not have been damaged by pollutants such as cigarette/ cigar smoke or embedded fragrances, and items such as cologne/perfume.
• Items must be completely free of any Human Hair, Animal Hair, Dander, or Dirt

Exchanges

If you would like to exchange your item for another style or color, please call us and we will be happy to assist you with your request.

Damaged or Incorrect Items

If any item is damaged upon receipt, please notify us immediately, and we will make arrangements for a replacement. If your return is a result of an error in the manufacturing process, you will be refunded all costs, including shipping and handling. You will also be refunded in full or have the item replaced and shipped at no cost if your return is the result of a manufacturer's error.

If an incorrect item was shipped in error, we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you. 

Shipping

Unless items are defective or incorrect, customers are responsible for all return shipping costs. Fine Linen and Bath is not responsible for any items lost or damaged during return transit. 

We offer Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.

Fine Linen and Bath will inspect all returned merchandise. If we find it does not comply with the standards outlined above, we will return it to you without a refund. If the item is in good condition as per the (above) instructions, we will refund you the purchase price within 5 - 7 business days.

How to Return or Exchange

In order to initiate a return or exchange, please click here and we will get back to you within one business day.

Missing or Damaged Shipments

Once your order has shipped you will be emailed from info@flandb.com with tracking information that will give the estimated delivery date. 

If you suspect your order was delivered incorrectly, stolen, or if your package arrives damaged, it is the client's responsibility to contact Fine Linen and Bath via phone or email within 7 days of receipt in order for us to create a case with the carrier. If your order looks incomplete/missing items, it is your responsibility to notify Fine Linen and Bath immediately so that we can investigate. Beyond this time period, Fine Linen and Bath is not responsible for lost or damaged shipments and the customer must contact the carrier directly.