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We offer FREE standard shipping on all orders within the 48 contiguous United States. In-stock orders will be processed within 1 - 2 business days. Ground shipping to the Northeast can be delivered in as little as 1 - 2 days, while standard shipping to the West Coast is approximately 6 - 7 business days. We will always do our best to ship items as quickly as possible, and you will receive an email with tracking information as soon as it is available. If you need your item(s) by a specific date, expedited shipping is available for most products, please call us for additional information.
For orders shipping to Hawaii, Alaska, Puerto Rico, and other US Territories, please call us at 866-352-4522 or email us at firstname.lastname@example.org for additional information and shipping rates. Depending on the size and weight of your order, you may still qualify for free standard shipping.
If you want your order expedited shipping, we are happy to assist you. Please call us at 866-352-4522 or email us at email@example.com for logistic coordination and rates.
We can ship your order to a PO Box. To get your order sent to a PO Box, the product(s) will first ship to our warehouse in Connecticut (from the manufacturer), and then we will ship your item(s) to your PO Box. Note: this extra shipping and handling may extend the length of time it takes to receive your items. If you wish to expedite this process, you can provide an alternate address that can accept UPS or FedEx packages.
We know that purchasing luxury fine linens are an investment. That's why we take great care in helping you with every purchase down to the last detail. We are available to speak with you and offer advice on everything from pricing to color to fabric choice. We also provide complimentary fabric swatch samples and unlimited follow up consultation. The entire Fine Linen and Bath team is committed to helping you make a purchase you'll love for years to come.
We also understand that, despite our best efforts, things occasionally don't work out and items need to be returned or exchanged. We are here to help with that as well. If you are not fully satisfied with your new item please call us within 30 days of receipt so we can personally assist you.
If you would like to exchange your item for another style or color, please call us and we will be happy to assist you with your request.
If any item is damaged upon receipt please notify us immediately and we will make arrangements for a replacement. If your return is a result of an error in the manufacturing process, you will be refunded all costs including shipping and handling. You will be also be refunded in full or have the item replaced and shipped at no cost if your return is the result of manufacturer error.
If an incorrect item was shipped in error we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.
Once the returned item(s) have been received and inspected, a full refund will be issued, less the original outbound shipping expense paid by Fine Linen and Bath. All returned merchandise must comply with the following guidelines.
At Fine Linen and Bath, one of our favorite things to do is say "yes." There are times, however, when the bespoke pedigree of our products dictates that we cannot accept their return.
Unless items are defective or incorrect, customers are responsible for all return shipping costs. Fine Linen and Bath is not responsible for any items lost or damaged during return transit. We recommend that you ship and insured you items for the full purchase price by a traceable carrier (e.g. UPS, USPS or FedEx).
Fine Linen and Bath will inspect all returned merchandise. If we find it does not comply with the standards outlined above, we will return it to you without a refund. If the item is in good condition as per the (above) instructions, we will refund you the purchase price within 5 - 7 business days.
In order to initiate a return or exchange please call us at (866) 352-4522 so we may personally assist you.
Once your order has shipped you will be emailed with tracking information that will give the estimated delivery date. If you suspect your order was delivered incorrectly or stolen, or if your package arrives damaged, it is the customer's responsibility to contact Fine Linen and Bath via phone or email within 20 days of shipment in order for us to create a case with the carrier. Beyond this time period, Fine Linen and Bath is not responsible for lost or damaged shipments and the customer must contact the carrier directly.
Product Lead Time
The majority of Sferra products are stocked and ship within 2-4 business days. Expedited shipping is also available if needed (contact us prior to placing your order for a shipping quote). If an item purchased is back ordered we will contact you as quickly as possible to notify you of the expected ship date.
Items that are custom made to order, this will be noted in the product description, require 8-10 weeks to ship.
These sheets are great! Crisp and cool but with a smooth and silky feel when you slide between them. I now have 3 sets and I'll be ordering more! There was a small hiccup with one part of the order I received, but Mary and her team handled it so quickly and with such top-notch professionalism and service! There are many places to buy linens, but none that values your business (and satisfaction) like FLandB does.
Thank you for choosing the Sferra Celeste Percale Sheet Sets.
We take the utmost pride in our products and our customer service. I'm happy to hear you were assisted well and look forward to doing business with you again.
Should you need any assistance from us, please let us know.
The swatches I requested arrived in a timely manner. And the sheets were even more perfect than I could have imagined: the color, touch and details were exquisite. I even received a personal email from the company founder offering future assistance.
The samples I ordered arrived promptly, helping me make the best decision for the room. Once ordered, I received the most kind note from the founder of the business offering her personal assistance. The sheets arrived shortly, and the color and feel were sublime. Very luxurious. I know we will enjoy them for quite some time.
I've bought Sferra sheets for years. Their quality is unsurpassed. But in all these years, I've not found as responsive and helpful a vendor as FLandB. It's a great combination. I will be a loyal customer from now on.
These are the nicest sheets that I have ever purchased. These sheets are expensive but I have paid more for less quality. I love slipping into these sheets and almost regret falling asleep until I wake up to these quality bed linens.